Refund Policy

Thank you for shopping at [Your Website Name]. We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility: You have [30] days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging with all tags attached.
  • Non-Returnable Items: Certain items cannot be returned, including gift cards and final sale items.

Refunds

  • Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
  • Timeframe: You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

  • Process: If you need to exchange an item for a different size or color, please contact us at [email protected] with your order number and the details of the item you wish to exchange. We will provide you with instructions on how to return the original item and receive the replacement.

Shipping Costs

  • Non-Refundable: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Our Error: If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number and reason for the return.
  2. RMA Number: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Packaging: Pack the item securely in its original packaging, including the RMA number inside the package.
  4. Shipping: Ship the package to the address provided in the return instructions.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

[Your Website Name]Email: [email protected]
Address: 123 Fashion Lane, Suite 456, City, State, ZIP Code, Country